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What is the resting period for the coffee beans?The resting period for coffee beans refers to the time immediately following roasting when the beans need to rest before being brewed. During roasting, coffee beans absorb gases, particularly carbon dioxide (CO2), which is released gradually in a process called degassing. If coffee beans are brewed too soon after roasting, this excess CO2 can escape during brewing, causing the coffee to taste flat or overly acidic. The ideal resting period allows the beans to release these gases while their flavors develop and stabilize. The resting period for each coffee beans is highlighted on the product page as an information tab. Lighter roasts benefit from a longer rest time, whereas darker roasts can be brewed a bit sooner. This period ensures the most balanced and flavorful cup of coffee, highlighting the nuanced profiles of the beans.
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How do you ensure the quality of your coffee?We are committed to providing the highest-quality coffee. All our beans are 100% Arabica, sustainably sourced, and roasted to perfection. We catalog all roast profiles to ensure consistency and repeatable sensory experiences.
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What makes your coffee special?Our coffee is sourced from renowned coffee-growing regions worldwide and roasted to highlight the unique flavors of each origin. We are dedicated to fair trade practices, supporting individual producers, and maintaining the highest standards of quality.
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How can I contact customer service?Our customer service team is here to help with any questions or concerns. You can reach us via email at info@11thr.coffee. We strive to respond to all inquiries within 1-2 business days.
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Do you offer subscriptions?Yes, we offer subscription plans for regular coffee deliveries. You can choose your preferred profile and ensure you never run out of your favorite beans. Visit our subscription page here for more details on the available options.
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Can I change or cancel my order after it’s been placed?If you need to change or cancel your order, please contact us as soon as possible at info@11thr.coffee. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed, and shipped.
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What is your return policy?For Coffee Beans + Subscriptions: Due to the perishable nature of coffee, we do not accept returns on coffee products. However, if there is an issue with your order (e.g., incorrect product or damaged goods), please contact us at info@11thr.coffee within 2 days of receiving your order. We will do our best to make it right. For Brewing Gears + Equipments: We do not accept returns on brewing gears and equipments. However, if there is an issue with your order (e.g., incorrect product or damaged goods), please contact us at info@11thr.coffee within 2 days of receiving your order, and we will do our best to make it right. Gift cards and promotional items are non-returnable and non-refundable.
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How often do you roast and ship coffee?*Maximum delay of 3 days from roast date. *Orders received after 1 PM will be shipped the next business day. *For statutory or provincial holidays, beans will be shipped out on the next business day following the holiday. *Shipping usually takes from 1 to 2 business days.
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Can I pick up my order in person?Yes, we offer a pickup option at checkout. You can pick up your order at 70 Temperance St, Toronto, M5H 0B1. We will email you when your order is ready, allowing you to schedule a preferred pickup time.
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Do you ship internationally?Currently, we only ship within Canada. However, we are working to expand our shipping options in the near future.
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How long will it take to receive my order?Roasting and shipping typically takes 1 to 4 business days, depending on your location, as well as factors like holidays and postal service disruptions.
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What is the resting period for the coffee beans?We recommend resting our coffee beans for a minimum of 5 days to achieve the best taste. This rest period aligns perfectly with our roast dates and shipping times, ensuring that by the time you receive your coffee beans, they are almost ready to consume. Allowing the beans to rest ensures the flavors develop fully and the coffee loses any initial gassiness, resulting in a more balanced and flavorful cup.
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What payment methods do you accept?We accept major credit cards, debit cards, PayPal, Apple Pay, and Google Pay. All payment methods are secure and listed at checkout.
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